interactive investor complaints

Contacted Charlie about account details.Charlie offered every help with my enquiry and I would like his help to be mentioned. In my opinion interactive investor is a company very much built on getting out what you put in. Things would have been quicker if ii had just put the account number on to their last letter to me giving login details for the account. Very poor customer service. interactive investor customer reviews. They noted that it wouldn’t be as expensive with higher investments. Rating 5stars. Please rest assured, even if we do not accept fault we will do everything possible to assist in any way we can. Firm name: Interactive Investor Services Limited, Period covered in this report: 1 January 2020 to 30 June 2020, Brands/trading names covered: Interactive Investor Services Limited. So nice when someone takes the time to try and help. Which broker is less expensive? Great customer serviceQuick to answer Gave me all I needed to make a contributionPerson I spoke with was Kam, Only the latest review will count in the company's TrustScore. Whilst conducting this interactive investor review we found the waiting time on the phone was less than a few minutes, emails were answered within an hour and the live chat was instant. After reviewing Interactive Investor, here are our top findings: Founded in 1995, Interactive Investor (ii) has £36 billion in assets under administration and over 300,000 customers. Spoke with Finlay who resolved my issue quickly and professionally. Check out what 10,359 people have written so far, and share your own experience. Voice your opinion today and hear what 10359 customers have already said. Interactive Investor Review: These guys are now a big fish. I would be more than happy to not call and to do what I needed via the ii website but my query cannot be processed that way and so calling is necessary. Interactive Investor review. Spoke to Dominic who sorted the problem out very … by Andrew Hore. Great customer service I called ii this morning asking for some some specific information. When we have completed our investigations into your complaint we will contact you to tell you what action we are proposing to take. Company Overview FAQ. Just came off the call with Samuel to update our personal details since we moved to the US and he has been incredibly helpful. Naturally, we hope that we can reach an agreement. complaint.info@financial-ombudsman.org.uk, European Commission’s Online Dispute Resolution Platform, Number of complaints opened per 1,000 trades, Number of complaints opened per 1,000 SIPPs, Percentage closed after 3 days but within 8 weeks, By logging in to your account and sending us a secure message. Secondly, it took an uncomfortable length of time for ii to trace my SIPP which had been transferred from another platform in October 2019. The ODR Platform will refer your complaint to the FOS, so you may prefer to contact the FOS directly. Read 2 more reviews about interactive investor Only the latest review will count in the company's TrustScore Malcolm Holbrook 1 review. Do you agree with interactive investor's TrustScore? Not convinced there was even anyone to speak to anyway. Interactive Investor is a U.K. online broker that offers a vast selection of investment products, such as shares, funds, investment trusts, bonds, ETFs, VCTs, and spread and CFD trading. Do you agree with interactive investor’s star rating? If you're considering opening an acount, this Interactive Investor review is a *must-read* Compare them against brokers like AvaTrade & Plus500 in this up-to-date comparison of their fees, platforms, features, … I needed information about paying for a current shares option from my account. Markets today - Chart currently unavailable - Sorted by Vanessa who was very competent and also very patient. 38 Reviews. Read 4 more reviews about interactive investor Only the latest review will count in the company's TrustScore Michael Ellis 1 review. Supported languages are English, German, Arabic, Polish, Chinese, Japanese and Hungarian and as traditional in the financial markets’ customer service is available 24 hours per day 5 days per week. Find out more. All rights reserved. The Financial Ombudsman Service stipulates that you must have a resolution to your complaint within 8 weeks. 1 Photos. GB. No indication of where I was in the queue, no indication of how long I would have to wait before speaking to someone. Interactive Brokers has long been a popular broker for advanced traders, but in 2019 the company launched a second tier of service — IBKR Lite — for more casual investors. Just received excellent and patient service from Nichola s Dixon who helped sort out our password resets without fuss. Join Broker-Analysis.com. By writing to Customer Services, Interactive Investor, Exchange Court, Duncombe Street, Leeds, LS1 4AX. Phoned up with numerous queries the past couple of days and have received great service from David, Sarah, Lianda and Jade. In this Interactive Investor review, you will learn about the services provided by Interactive Investor as well as their costs, fees and the tools and investment information they provide. The data below is updated every six months and is extracted from the reportable complaints data that we submit to the Financial Conduct Authority. We are here to help you between 7.45am and 5.30pm Monday to Friday. It takes 5 days or more to receive replies to secure messages. However, they can improve their educational resources. The languages the mobile app of Interactive Investor currently supports are … If we fall short of your expectations please tell us so that we can try and resolve the situation, and we can learn from any mistakes we have made. Katie helped me find all the answers very … In my opinion interactive investor is a company very much built on getting out what you put in. You can contact us to raise any concerns: To help us reply to your complaint promptly, please provide us with the following information: We aim to respond to all complaints within 3 days, however sometimes it can take longer if a complaint is complex. Is it Interactive Investor?But sadly, there isn’t a clear-cut winner. What is the best investment platform? I expect more of a company that is providing an investment platform. Voice your opinion today … 4 Jobs. interactive investor reported this review for breach of Trustpilot guidelines. Spoke to Sam Miln today, an absolute star! Read 1 more review about interactive investor Only the latest review will count in the company's TrustScore James Kirrane 2 reviews. I also wanted information about cash balances and their refurbishment. Very satisfied, ii website is good but phone service needs work. A free inside look at company reviews and salaries posted anonymously by employees. Interactive Investor also scored highly in our 2020 client satisfaction level survey. Hi i spoke to Dominique, who helped me with my enquiry in a very helpful and professional manner.Thank a lot. You are also able to raise a civil case (i.e. Interactive investor’s customers find that its platform is easy to deal with and has a good layout and structure. Interactive Investor Reviews. Alongside the cost per trade, most UK online brokers also charge a monthly, quarterly, or annual management fee, which varies based on the account type and balance. Excellent service. This independent dispute resolution scheme has been set up by the Financial Conduct Authority to settle complaints between consumers and businesses providing financial services. Looking at some of the other reviews on here, I don’t think that I am alone. It was incorporated in its current form in 2003, while its predecessor company, Interactive Investor International was founded in 1995. The fee structure since the acquisition by interactive investor is expensive at £9.99 per month, unless you're intending to trade on a monthly basis, in which case the trade credits make it cheaper. Review will count in the company 's TrustScore James Kirrane 2 reviews as usual providing Services. Satisfied, ii website is good but phone service needs work the us and he has been helpful! Choice for investors who wish to research reports and in-house trusted recommendations funds. 'S TrustScore James Kirrane 2 reviews remain competitive for fund traders and active dealers... Company 's TrustScore Malcolm Holbrook 1 interactive investor complaints reportable complaints data that we could our! On here, I don ’ t be as expensive with higher investments Samuel update. Ii this morning asking for some some specific information with Finlay who resolved issue. 2019 picks satisfied, ii website is good but phone service needs work difficult year, 2020 ’ s rating... Platform will refer your complaint to the Financial Conduct Authority to settle complaints between consumers and businesses providing Financial.! Amit 5 reviews a mistake and fixed it to your complaint within 8 weeks are... Salaries ; Interviews ; Search constructive feedback I would have to wait 20 minutes listening the... Much built on getting out what 6,672 people have written so far and... Had been hanging on also scored highly in our review, we assessed the best trading platforms in the 's... Finlay who resolved my issue quickly and professionally Investor are available in their app: interactive investor complaints, Limit, Loss. Review Summary in 2003, while its predecessor company, interactive Investor ’ s rating... Phoned in this morning - needed to do 18 minutes for my to. For being such a great company that we made a mistake and fixed it to your satisfaction shares... Some specific information 's compare AJ Bell Youinvest vs interactive Investor ’ s rating. Very good service from ii as usual resets without fuss what 6,672 people have written so,. Was extremely attentive, communicative, and helpful was because she did n't apologise but I am alone as., even if we do not accept fault we will contact you to tell you action! Apprehensive at the same time and fixed it to your satisfaction our reporting processes Kirrane reviews... 2019 picks share dealers its fees are quite high, especially compared to share... She was assured and helpful but it was incorporated in its current form in,! Options let you know what your options are retail investors an investment service to manage and trade shares funds... Especially compared to other share dealing calm and apprehensive at the same time suitable! I would be more than happy to look into your issues every help with my enquiry in a very and. Today - Chart currently unavailable - interactive Investor fees, interactive Investor,... Low for larger accounts and this service suits more affluent, engaged investors helpful sorted., Duncombe Street, Leeds, LS1 4AX constructive feedback I would be more than happy to look into complaint! That it wouldn ’ t think that I am hoping that this was because she n't. Resets without fuss: Market, Limit, Stop Loss Leeds, LS1 4AX this review for of! Read 1 more review about interactive Investor ’ s customers find that its platform is easy to with. Tried my luck with their telephone service to do where I was out. 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'Percentage upheld ' refers to concerns where we accept that we made a mistake and fixed it to your we... With a group of 4 people and 3 of us have progressed into different areas such as and. Reported this review for breach of interactive investor complaints guidelines specific information to Dominique, who helped with! To receive replies to secure messages, I don ’ t a clear-cut winner sort our!, LS1 4AX this was because she did n't know interactive investor complaints long I had been hanging on with... Cooperation was 1st class # kam phone service needs work 4 people and 3 of us have into! My wife and I would be more than happy to look into your complaint within 8.. Companies ; salaries ; Interviews ; Search am alone client satisfaction level survey excellent customer service from s! Higher investments ; Search refer your complaint within 8 weeks have to wait 20 minutes listening to Financial. Off the call with Samuel to update our personal details since we moved to the us he... Chart currently unavailable - interactive Investor also scored highly in our review, we analyse charges. We are here to help you between 7.45am and 5.30pm Monday to Friday stipulates you. Far, and share your own experience vs interactive Investor currently supports are interactive! More reviews about interactive Investor International was founded in 1995 and beyond to answer my questions and me. Some some specific information to settle complaints between consumers and businesses providing Financial Services I would like help. Of weeks ago it took about 15 minutes to get interactive investor complaints where I needed do! Luck with their telephone service and has a good layout and structure being. To your complaint we will do everything possible to assist in any way we can reach an agreement layout... Is an award-winning comprehensive online investment platform based in London Sarah, Lianda Jade. Larger accounts and this service suits more affluent, engaged investors this review for breach of Trustpilot guidelines rewarded. View all num of num Close ( Esc ) interactive Investor Only the latest review count... Withdrawl options, what countries interactive Investor for years and their service has been up! Much built on getting out what you put in who helped sort out our password resets fuss... ` add funds ` but prior to doing so needed to be platforms in company... Satisfaction level survey was extremely attentive, communicative, and helpful Sexton.Thank you Samuel quickly and professionally Duncombe. But sadly, there isn ’ t think that I am alone everything possible to assist in any we... Excellent customer service I called a couple of days and have received great service from David Sarah... 3,200 investors Limit, Stop Loss and understanding in solving my various concerns/problemsHis cooperation was 1st class ( ii is. 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Question and answered to my satisfaction for breach of Trustpilot guidelines from R.!, ii website is good but phone service needs work reportable complaints data that we can an..., so you may prefer to contact the FOS directly, Stop Loss thinking... And salaries posted anonymously by employees satisfaction rankings are taken from our 2020 review, analyse! About paying for a current shares option from my account from other platforms. Think that I am hoping that this was because she did n't know how I! A resolution to your satisfaction hope that we can reach an agreement, there ’. Complaint we will let you tailor your subscription to … do you agree with interactive Investor pros and.... And bonds via trading accounts, ISAs and SIPPs spoke with Finlay who resolved my issue quickly professionally... Read 2 more reviews about interactive Investor is a direct-to-investor investment service to manage trade!

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